Cadillac cue touch screen not working. My vehicle is out of warranty for both time and mileage.
Cadillac cue touch screen not working. Quick simple reset of Cadillac cue infotainment system To Donate to the Channel: https://cash. For CUE touchscreen issues, first perform a full system reset via the settings menu or by disconnecting the battery for 10 minutes. If you are experiencing any of these issues, it is best to take your car to a certified Cadillac or GM dealership for further assistance. What to do? 2013 Cadillac SRX, CUE touch screen replaced, now no lights on infotainment system, CUE screen black. Checkout now! Start the vehicle and lower your Cadillac CUE screen. Final Word: What to Do If Your CUE Screen’s Frozen If your Cadillac CUE is stuck on the warning screen and doesn’t respond to touch, chances are it’s not a quick fix. Have tried a hard reset 3 times with no change in the Navigation System touch screen. Mechanic's Assistant: What’s the year and model of your Cadillac? Customer: It's a 2013 SRX AWD. They're overpriced and you'll have to leave your car in the shop About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket © 2025 Google LLC We Repair Cadillac CUE Touch Screens Has your Cadillac CUE Screen Stopped Working? If you're having problems with your 2013 - 2020 Cadillac CUE Navigation Screen then call us today to get it repaired. Why Cadillac CUE Touch Screens Fail Sep 5, 2016 · My CUE (2016 CTS) screen developed vertical cracks on the left and right edges and stopped functioning properly. If you are experiencing any of the failures listed, we suggest you get your cue screen replaced as soon as possible. This could save Feb 7, 2005 · Re: cadillac cue touch screen not working My name is Chris Casmirri. I have a 2014 Cadillac XTS and CUE is not working. I have read that this is a problem with the system, of course it isn't covered under my extended warranty. If you The Cue Screen on my 2013 Cadillac SRX went black when my car battery needed to be replaced. I had a new battery Our radio and cue screen is not working. (Page 1 of 2) Jul 20, 2017 · Re: cadillac cue touch screen not working Same issue with mine, bottom buttons went out a few months ago now whole screen doesn't work. 9K subscribers Subscribe Apr 26, 2025 · Most common CUE failure for up to and including 2017 is the failure of the screen, and as stated above a new screen can be had through cuescreens. Sometimes, a loose or faulty The CUE on my 2015 XTS not functioning on the touch screen. Dealership says it needs replaced ($1500). Check for software updates through Cadillac’s service or dealer. To fix it. Takes under 1 Hour and you're back on the road! Don't get ripped off by dealers to get your Cadillac touch screen repaired Jan 10, 2024 · Replacing a Cadillac User Experience (CUE) system can seem like a daunting task for many owners. All the other CUE applications respond however the Navigation System touch screen is unresponsive. Customer: The Cue screen is frozen; the backup camera works, but the touch screen does not respond. [/QUOTE] This sounds like my Sister in Law. It was replaced under warranty before the car was even 1 year old. and also recalibrated touch Repair videos and installation guides for our replacement CUE displays. Shop now! The CUE on my 2015 XTS not functioning on the touch screen. Feb 2, 2023 · I just bought a used 2018 ATS and the bottom middle of the screen does not work to touch. com …more Feb 6, 2024 · Tired of dealing with a malfunctioning or damaged CUE touchscreen radio in your Cadillac? ISS Automotive has got you covered with our high-quality replacement units. Average repair cost is $950 at 57,000 miles. Cadillac has never admitted that it’s a design flaw, but it Learn how to troubleshoot Google built-in capabilities and infotainment features. No difference! Checked fuses, none were bad. HD videos on how to replace the touch screen digitizer. the radio is working just fine and the steering wheel selection buttons work. I thought it had something to do with syncing my phone to it. Aug 1, 2017 · The 2014 Cadillac SRX has 9 problems reported for touch screen not responding. If the touchscreen is unresponsive, it’s time for a new one. This process clears all data and settings from CUE and often resolves minor issues. In this detailed guide, you’ll find Sep 16, 2021 · My Cadillac Escalade 2015 touchscreen stopped working. Faulty digitizers or loose cables can cause partial functionality. Discover step-by-step instructions and expert tips. When I called the dealership they said GM was covering it becasue it was a common problem. Otherwise a hard reset may work. If your CUE system is unresponsive or acting glitchy, learning how to reset Cadillac CUE is a useful skill Apr 8, 2020 · I just got a new cue screen but in and the guy who did it at the shop claims to have experience with the cue system. In my experience there isn't much you can do about it. Came with the vehicle. CUE stands for “Cadillac User Experience” and it’s essentially a touchscreen dashboard that replaces functions which would be traditionally handled by knobs and buttons. I read somewhere that this is a known issue with these cars and I need to replace the screen but I cant find the part number to have it replaced. Jun 26, 2019 · The touch screen does not respond. Any suggestions? Thanks Jan 3, 2025 · The touch screen does not respond. I'll try it out and report back if so desired. How much does the Aug 6, 2018 · Re: cadillac cue touch screen not working Now the screen is acting flaky and is unresponsive. Mechanic's Assistant: What is Sep 26, 2022 · If the touch screen is cracked, scratched, or otherwise damaged, it may not work properly. Display problems with the Cadillac CUE system are common. It recently Fixes Touchscreen Issues: Our oem replacement touch screen display restores full functionality to your Cadillac CUE system, solving problems like unresponsive touch, ghost touch, cracked screens, and slow response. I tried to reset Apparently,this is a pretty common issue with the Cue screen. We are the Charlotte/Concord NC areas best and most experienced dealer alternative for repairing these problematic radios Repair videos and installation guides for our replacement CUE displays. May 16, 2016 · With the faceplate up, turn off the vehicle Open the driver’s side door Wait 30-60 seconds with the driver’s side door open Close the door and start the vehicle Lower the faceplate While you’re working with your CUE Infotainment System why not pick up some touch screen anti-glare, anti-scratch screen protectors! This is our #1 seller- a brand new upgraded gel-free replacement display for all 2013-2020 Cadillac CUE systems to fix the common unresponsive, random touch, or cracking Cadillac CUE displays. They're VIN matched with all the same functionality for your vehicle and bring new life to your Cadillac infotainment system. This system controls everything from navigation to entertainment and more, so it’s understandable if you’re having trouble getting it to work properly. anybody else have this problem? [/QUOTE] The touchscreen on the Cadillac cue infotainment system will most likely go bad at least twice in the vehicle's Life Time. Aug 23, 2022 · The touch screen is the part of the Cadillac Cue system that is most commonly reported to fail. Apr 8, 2024 · The Cadillac User Experience (CUE) system stands as a pinnacle of automotive technology, offering Cadillac owners a seamless integration of entertainment, navigation, and vehicle control features. The touch screen surface is delaminating. i thought the replacement was the center Having trouble with a Cadillac CUE Infotainment System? Cadillac Touch Screen not working? Is the touchscreen display showing signs of cracking or spider webbing? Can't control your AC or Heater settings? Having problems accessing your navigation and OnStar features? We understand what you've been going through and it's time to get it repaired. Nov 10, 2015 · Hi, I own a 2013 Cadillac XTS and ever since I got it, I experienced no problems with the CUE system until a few days ago when all of a sudden the lower half of the screen is totally unresponsive (I touch it, nothing!). This video shows how to remove the Cue Screen from an ATS so that you can send it to us for Nov 28, 2021 · Why is my Cadillac CUE touch screen not working? There may be a hardware issue somewhere. The mechanic did not know what had happened. Is this a fix I could perform on my own ? Discover more answers Our radio and cue screen is not working. Fits all Cadillac CUE systems found in ATS, XTS, SRX, Escalade, and CTS Mar 26, 2025 · If you’re experiencing issues with your Cadillac’s CUE (Cadillac User Experience) system, resetting it may solve the problem. EASY FIX. Does anybody else have this problem? Feb 6, 2023 · Ok folks, I have a 2019 CTS-V and the CUE system screen has about a 3” x 3” section that is unresponsive no matter how hard/soft you press. So when I get there then they are like you are We Repair Cadillac CUE Touch Screens In Miami Has your Cadillac CUE Screen Stopped Working? If you live in Miami and having problems with your 2013 - 2020 Cadillac CUE Navigation Screen then call us today to get it repaired. My Cadillac Cue system won’t respond to my touches which makes AC and multimedia features difficult to utilize. Original. If your cue screen is not working, we offer a cue screen fix that will save you hundreds over a dealer. I don't recall all the steps but if you search the webernet or this forum you'll find the procedure. My car has 27,000 miles on it. The good news? You’ve got options—from quick DIY fixes to professional solutions—that won’t require trading in your luxury ride. Sometimes, it won't be working - then it will for a few minutes, then not again for a while Aug 21, 2022 · The Cadillac CUE touch screen not working problem is usually caused by hardware problems and generally not software issues. Before diagnosing the problem or replacing parts, verify if your Cadillac Cue system is still covered by warranty. For black screen, no lights, no touch, unresponsive, cracks, erratic touch. If the screen is visible but unresponsive, inspect the touchscreen digitizer and ribbon cable connections behind the display. . Still not working. These are very common problems on 2013-2020 Cadillac CUE problem Any tips or advice for fixing the CUE touchscreen? Mine is no longer responding and the two dealerships I’ve spoken with have said it’s about a $1500 fix. Oct 6, 2013 · The dealer had my car from Monday 3/14/2016 to 3/19/2016 on 3/20/2016 today I started the car same problem CUE system touch screen & dash touch buttons do not come on after powering off and re-starting it functions. However, like any complex system, the Cadillac CUE screen may encounter issues over time, leading to frustration for users. Mar 4, 2024 · Inspect Physical Connections: If certain features like the touchscreen display or physical buttons are not working, check for loose or damaged connections. The touchscreen for the CUE isn't working. It's found in the settings on the CUE. Mechanic's Assistant: Hi there. If this is the case with your screen, you can have a new Cadillac CUE screen installed by our technicians. The radio is working just fine, and the steering wheel selection buttons work. app/$LovePapaJoe My email: thehometeam1974@gmail. We’ll cover DIY fixes like a CUE system reset guide, explore the replace CUE screen cost, and highlight software updates to restore functionality. This guide will answer several of these questions and help you navigate the Customer: The cue works well on the touchscreen, but the lower HVAC stack isn't lighting up. The rest of the screen works fine. This can occur due to various reasons, such as software glitches or power supply problems. Jun 6, 2018 · I have a 2014 SRX. 1K subscribers 53 Apr 4, 2025 · Sometimes, the HVAC display shows up when I touch the panel, sometimes it does not show up depending if other things on the touchscreen work or not. Fix your unresponsive or cracked touch screen. This is a step by step video on how to replace a Cadillac Cue touchscreen in a CTS that has become nonresponsive. Whether it’s a minor glitch, a software problem, or a hardware fault, knowing what to look for can save you time and money, helping you get back on the road with ease and confidence. The display is frequently locking up where nothing on the touch screen works. May 22, 2025 · The CUE systems are used in a variety of Cadillac vehicles as an all-in-one interface to control entertainment, navigation, audio, and more. My CUE touch screen is not working and I cannot pair my phone to my Cadillac ATS 2013, It came with my car, It just Jan 7, 2018 · Re: cadillac cue touch screen not working Hello Zelda, I’m sorry to hear of this concern with you Cadillac’s touch screen and we understand how this can be frustrating. It is a well-known problem that I have fixed for $200 several times. We’ll work to make sure your Cadillac screen replacement is with a touchscreen that perfectly fits your model year and trim level. Looking for Cadillac CUE touch screen repair service? Order now from ISS Automotive and get FREE Shipping & Lifetime Warranty. Only shows "Warning" about The CUE touch screen on my 2014 Cadillac XTS is slowly denigrating. The Human Machine Interface (HMI) module has failed. Pretty simple and straight forward. My vehicle is out of warranty for both time and mileage. In this comprehensive guide, we'll provide you with a step-by-step approach Jun 5, 2025 · Software updates resolved 78% of post-reset glitches in newer Cadillac models according to recent data. I attempted a hard reset without success. Hard reset hasn’t worked for me either. Inspect the wiring harnesses and connectors behind the CUE system’s display unit and control panel. Again the other applications respond to the touch screen. If interested, please provide me with your VIN, mileage, preferred dealership as well as contact information (name, phone number, email) in a 2015 Cadillac SRX cue screen responds to touch in accessory mode but not when running. When the capacitive layer separates from the display, it causes dead zones that no reset can fix. The touch screen has an internal failure. Mar 2, 2021 · In fact, this problem is so common that there's a class action lawsuit against General Motors. So if the hard reset didn’t work for you, the issue likely lies within the touchscreen. 2016 xts. All functions work OK, but it is getting difficult Bottom center buttons on CUE unresponsive. Pressing the Home button on the panel works but still, nothing on the touch screen works. A frozen Cue screen in the 2016 SRX often results from software glitches or faulty touchscreen modules. Mar 3, 2025 · Whether you’re dealing with a Cadillac CUE touchscreen not working, random reboots, or delayed inputs, this guide provides step-by-step solutions. Mine was replaced under warranty,but I believe I had to pay some sort of deductible. The good news? You can often fix these problems yourself with a simple reset procedure instead of heading straight to the dealership. My Cadillac CUE touch screen is not working!! Very very frustrating!!! Came with the vehicle, 2013 ATS, I tried the hard 2013 Cadillac SRX CUE Touchscreen Not Responding Issue SRX users often face touchscreen unresponsiveness and occasional software glitches in the CUE infotainment system. The CUE touch screen on my 2014 Cadillac XTS is slowly denigrating. All 2013-2018 Cadillac CUE systems share a common design flaw that results in cracking or a lack of touch response. Here's how to perform a hard reset on Cadillacs with the CUE system. Open up the faceplate for your CUE system (exposing the secret cubby). Seems it will cost about $1,500 to replace. May 18, 2015 · There are times that Cadillac's CUE infotainment system needs a hard restart or a reset. Nov 17, 2023 · Fixing a Cadillac Cue screen involves resetting the system and updating the software. Check the connections of the touch screen and make sure they are properly plugged in and secured. From being completely black to sometime working normal. I would like the opportunity to look into this concern with your dealership. Enjoy a smooth and precise touch screen experience without the common defects found in aging or faulty displays. There is a procedure to re-calibrate the touch screen but this requires the screen to be somewhat functional. My wife's '13 SRX CUE screen started to be non responsive about 2 weeks ago. It’s common for the CUE infotainment system to become glitchy due to touch screen failure. 2013 Cadillac SRX, CUE touch screen replaced, now no lights on infotainment system, CUE screen black. Lights on We repair your cracked, discolored, or unresponsive 2013 - 2016 SRX Cadillac Cue Touchscreen, with a 1-Business day turnaround and a one year warranty. For context, I also have issues with Bluetooth connection and my music sometimes just won’t play when I connect via iPhone cord. Apr 15, 2025 · Don’t waste time throwing guesswork at it. We Repair Cadillac CUE Touch Screens In Florida Has your Cadillac CUE Screen Stopped Working? If you're having problems with your 2013 - 2020 Cadillac CUE Navigation Screen then call us today to get it repaired. I found this reboot/reset technique. I understand this is a fairly common Jan 18, 2025 · We’ve all experienced those frustrating moments when our Cadillac Cue touch screen isn’t responding the way it should. I have not called the dealership, DEVOE Cadillac in Naples, FL due to all same problems on this forum. What module controls these functions? Everything else on the car functions as it should. In Dec 5, 2023 · We are going to replace the touch screen in the CUE multimedia system in the 2017 Cadillac STC car. Sep 3, 2018 · The touch screen used for the CUE unit is clearly too failure prone. Just put a new screen on my cue. In this post we'll discuss many of the common issues found in factory CUE radios, and show you how to CUE Rescue Specializes in On-Site Screen Repair for Cadillac CUE Screens For In-Vehicle Infotainment System! Do You Have a Cracked or Unresponsive CUE Screen? If So We Can Help! CUE Rescue Services offers expert CUE screen repair in Dallas, DFW, Austin, Tyler, Houston, San Antonio, and all surrounding areas. The original Cadillac CUE systems use a gel touch screen that deaminates and dries out over time, resulting in cracking and lost or erratic touch response. Whether it’s unresponsive controls or unexpected glitches, it can really put a damper on our driving experience. He said the reason the touch screen aspect of it isn’t working still is Bc it needs time to programs and reconfigure . Pulled the system and replaced screen. Jul 31, 2019 · In that time, the check engine light came on which was covered by the dealer as a known issue, the Cue has decided its lost its mind and is not working properly - touchscreen doesn't work consistently, and it changes channels randomly like it possessed. Jan 13, 2018 · Re: cadillac cue touch screen not working I have a 2013 Cadillac XTS with 46000 miles had a problem for some time now where the bottom center of the CUE display is dead. Customer: I have a 2013 Cadillac SRX, the Cue system touch screen is not responsive. All functions work OK, but it is getting difficult The CUE on my 2015 XTS not functioning on the touch screen. Jul 28, 2023 · But when he picked up the car, the CUE screen was not working. No heat, A/C, fan or heated seat's. Average repair cost is $1,200 at 47,650 miles. When the 2013 Cadillac SRX CUE touchscreen stops responding but remains lit, start by performing a hard reset of the system. The screen is black all the time. to/3IpGqci #cadillac #cuescreen #touchscreen # Jan 23, 2023 · So for some reason my cue system is not working, it has several stages of not working. Follow these instructions to perform the reset. com for replacement CUE touch screens. Nothing visible happens, but the system does a back end reset that sometimes will fix black screen, sluggish touch and flickers. Jun 13, 2024 · Cadillac CUE System Touch Screen Not Working? Troubleshoot and fix common issues with expert tips to restore functionality efficiently. Do I need a new cue system, or does it just require a new touch screen panel? Mechanic's Assistant: Is the device an aftermarket part, or was it included with the vehicle? Customer: I purchased the car as a new 2013 Cadillac SRX, so I assume it is original. On my 2014 Cadillac XTS, the Cue system screen is no longer responsive. $199. Sep 7, 2022 · Cadillac vehicles have been known to have issues with the CUE system, and one of the most common problems is a touch screen that does not work. Tried reboot, did not work. If you don't have an Escalade you can just skip to the part where I replace the screen on Looking for a Cadillac CUE Screen Replacement or Repair Service? Checkout ISS Automotive. Do you have any suggestions? Mechanic's Assistant: Is this an aftermarket camera, or did it come with the vehicle? Customer: It came with the vehicle. Does anybody else have this problem? Is your 2013 to 2019 Cadillac CUE radio screen not working? These radios are prone to a few common issues such as cracking, shattered/spider web appearance, unresponsive touch in some or all of the screen, erratic or random unwanted touch response and flat out not working. If your Cadillac CUE touch screen is not working, it may be due to a software or hardware problem. Nine out of ten times, a Cadillac CUE system reset is needed due to the following issues; • A blank or a frozen screen • The rear camera not working when reversing • Failure of the AC to Oct 25, 2016 · Has anybody else has issues with the CUE touch screen not working. All functions work OK, but it is getting A comprehensive guide to resetting your Cadillac CUE system, ensuring optimal performance and functionality. If you need to fix a CUE because it doesn't have touch function or looking to The CUE touch screen on my 2014 Cadillac XTS is slowly denigrating. Leaving the faceplate up, shut Cadillac CUE Screen Replacement Over time, your vehicle’s CUE system screen may develop a few spots that don’t respond to touch or tap anymore. This issue, common in 2013–2017 models, stems from manufacturing defects, heat exposure, and adhesive failure over time, leading to the need for repair or replacement. The same thing happened to my ‘13 SRX. Don't pay the dealer $1,500 for another radio- fix it permanently with CUESCREENS! Mar 14, 2023 · All materials are long-lasting and strict standard to keep long serivce life [Gel-free CUE Screen] Easily fix cracked, spiderweb screen and touch unresponsive problems of gel-based original cadillac cue screen, our new cue touch screen is high hardness, anti-scratch, clear and long-Lasting, touch sensitive, anti-glare and not afraid of sun exposure #cue #cadillac #escalde #cuescreenWhen I bought my 2016 Escalade the cue screen was unresponsive , check out what causes this and what to do to repair them , Nov 1, 2018 · The 2015 Cadillac SRX has 23 problems reported for cue touch screen not working. And I can't pair my phone to the device because I need to select yes to the HOW TO- ALTERNATE WAYS TO RESET THE CADILLAC CUE SYSTEM IF A HARD RESET DOESNT WORK- FROZEN SCREEN Peter L 63. Cadillac cue touch screen issues can be a real headache, especially when you rely on your vehicle’s technology for navigation, music, and communication on the go. Here’s a step-by-step guide to help you fix the issue with your Cadillac Cue screen. Does anybody else have this problem? The gel will evaporate and leave bubbles in the screen over time. com, which solves the problem. Tech's claim that this type of radio fails often, so I had the complete stack unit replaced. The cue screen has been replaced once already. Mar 23, 2022 · There are several reasons your Cadillac Cue touch screen may stop working: The system needs a hard reset. Lights on center The CUE touch screen on my 2014 Cadillac XTS is slowly denigrating. The Cadillac CUE screen often breaks due to its touchscreen’s delamination, where the layers of the screen separate, causing cracks, unresponsiveness, or a jumpy display. Motion sensors appear to work just fine. 2013 SRX bought new with around 60K miles. What Is the Cadillac CUE System? The Cadillac User The 2013+ Cadillac CUE system is prone to unresponsiveness due to software glitches at times, and needs to be rebooted like a phone or computer. The CUE on my 2015 XTS not functioning on the touch screen. I tried the unplugging of the New Screen Not Responding A frequent issue with the Cadillac ATS touch screen is that it may become unresponsive. They're overpriced and you'll have to leave your car in the shop for . Jun 5, 2025 · Is your Cadillac’s infotainment system giving you the cold shoulder? Nothing’s more frustrating than reaching for your CUE screen only to find it completely unresponsive. Lights on Jan 3, 2021 · The cue system in my 2015 Cadillac SRX has stopped responding to touch. The CUEDTR1 is a replacement panel that offers upgraded gel-free upgraded replacement touch screens for all Cadillac CUE systems. Lights on center Apr 17, 2020 · None of the controls function on the lower touch screen except "home", "radio on and off" and "volume control". Aug 22, 2023 · I've been having issues with my CUE screen not responding to touch in placesprimarily along the bottom. If interested, please provide me with your VIN, mileage, preferred dealership as well as contact information (name, phone number, email) in a If the touch screen is malfunctioning, taking the vehicle in for service is recommended. 2014 XTS. The good news is it's super easy! No tools or parts required. HOW TO DO A HARD RESET ON Cadillac Cue System LCD FREEZING, FLICKERING ISSUES,. Aug 25, 2022 · If your Cadillac CUE touch screen is not working, there are a few things you can do to try and fix it. May 2, 2020 · Re: cadillac cue touch screen not working Hello Zelda, I’m sorry to hear of this concern with you Cadillac’s touch screen and we understand how this can be frustrating. any suggestions on how to get it working. Order a gel-free CUESCREENS replacement for sharper image and faster response. If you're having trouble with your Cadillac CUE touch screen, we recommend replacing it with a new one. Competitive Pricing and On-Time Delivery. Luckily, we’re here to help you troubleshoot these common issues and get back to enjoying our rides. At first the lower buttons did not work but now the entire screen has stopped working. HOW TO FIX Cadillac Cue System, touch screen not working! • How to replace Cadillac CUE screen to fix - Check this channel ! Hey guys, in this video I demonstrated how to remove and replace Sep 2, 2016 · Recently on my 2014 Cadillac XTS I had an issue with the center lower three radio channels. When the screen goes awry, it might feel like the whole system is failing, but there are systematic steps and troubleshooting techniques you can try to get everything running smoothly again. Start by performing a system reset via the settings menu or by disconnecting the vehicle battery for 10 minutes. Any suggestions? Thanks May 16, 2019 · We have a 2015 SRX with the CUE Navigation and Infotainment System. The vehicle battery is weak. There is a problem with CUE screen now. Nov 23, 2019 · Often times this requires a screen replacement. This happened for about a week or two then, I tried to change the other buttons (settings, Pandora, etc) earlier today and nothing worked! I tried to do a Hard Restart / Reset on my CUE system a few times and nothing came about from doing this Jun 5, 2025 · Is your Cadillac’s touchscreen frozen? Climate controls not responding? Navigation system acting up? These frustrating issues with your Cadillac CUE system can put a damper on your driving experience. I have some suggestions that might help you diagnose and fix the issue. This video explains why it happens, and h Jun 26, 2017 · Just a heads up, if it is confirmed that the issue is just the touchscreen, you can swap the touchscreen yourself with a touchscreen of another unit from junkyard at a small fraction of the cost of what the dealer will be asking to replace the entire unit, and there would be no need for reprograming the unit if you just swap the touch screen. I can control all functions, all buttons are working, the digitizer (LCD touchscreen) is working, but I cannot see the screen view. Simply walk through our diagnostic tool and find the best option to restore your car without paying expensive dealer fees. Are there any other options? Mechanic's Assistant: Is the device aftermarket, or did it come with the vehicle Cue system touchscreen quit working. From connectivity problems with Bluetooth to software Why is My Cadillac Cue Touch Screen Not Working If you’re having trouble with your Cadillac Cue touch screen, there are a few things you can try to troubleshoot the issue. 99 Cadillac 2013 – 2016 Cadillac SRX Cue Touchscreen Repair This is a repair service for a Cadillac CUE screen that are experiencing common failure that causes the screen to stop working, crack, or delaminate. May 22, 2016 · Hello, I have a 2013 ATS that the cue system has completely stopped working on. To use the radio I have to use the controls at the wheel. Mechanic's Assistant How To Replace the CUE Screen on a Cadillac Escalade 2015-2020 | How To Fix and Reset Cadillac CUE SystemFix Your Cadillac Escalade Screen Fast! | Easy Steps Customer: my cue touch screen not responding the radio is working and the air condision is also working Mechanic's Assistant: Have you checked the fuse? Customer: no Mechanic's Assistant: What is the make/model/year of your car? Customer: 2013 cadillac xts Mechanic's Assistant: Are you fixing your XTS yourself? What have you tried so far? Customer: just tapping on the screen and touching the Mar 24, 2015 · I want to add my voice to the folks that recommend cuescreens. I wanted this handled by Cadillac Customer Care! We repair your cracked, discolored, or unresponsive 2013 - 2017 Cadillac Cue Touchscreen, with a 1-Business day turnaround and a one year warranty. If you google search, you’ll see that you are not alone. Diagnose your faulty CUE system. I contacted the Cue info center and was advised to take it to the dealer. Has anyone had this problem? Does anyone sell the capacitive touch screen glass? Does anyone know if it is a 4 wire or 5 Apr 26, 2021 · the touch screen does not respond. We travel to you and repair it on the spot. Mine stopped working all together I can see things but the touch screen stopped working. In that case, you need to bring your Cadillac to a GM dealership and have them fix it for you. Cadillac owners have complained about various issues, ranging from touchscreen problems to total system failure. The only advantage it has is it is a bit more touch sensitive/responsive than the MyLink system in my 2016 Z06 and the Intellilink (GMC name for MyLink) system in my 2018 Denali. You may Aug 10, 2019 · My Cadillac Escalade 2015 touchscreen stopped working. The spider web cracking will get worse over time until the whole thing stops working. One thing you can try is to reinstall the system software. A 2013 Cadillac SRX. Examine Your Touchscreen for Physical Damage The CUE system’s touchscreen is notorious for delamination issues, especially in 2013-2017 models. If you're considering CUE repair or replacement, there are some common questions that may come to mind. This is a step by step video on how to replace a Cadillac Cue touchscreen that has become nonresponsive. Aug 15, 2023 · This Alert Affects: People who own or lease certain Cadillac models and had their car’s touch screen display crack, bubble, separate or stop working. Truck's in the shop, and while driving my grandmothers car, I started having issues with the Cue System. 2014 cts. The 2015 Cadillac SRX has 23 problems reported for cue touch screen not working. We repair your cracked, discolored, or unresponsive 2018 - 2020 Cadillac Cue Touchscreen, with a 1-Business day turnaround and a one year warranty. The gel May 19, 2024 · Cadillac Cue reset not working? Discover effective troubleshooting steps to fix your Cue system and restore its functionality quickly. Touchscreen isn’t working on my cue 2013 xts. Has anyone had this issue? Am I looking at a new screen or is there some sort of fix for it? TIA Feb 8, 2020 · The touch screen does not respond. I just replaced a cracked Cadillac cue touchscreen put everything back together properly, it’s functioning but theIt sounds like you have tried the hard reset method, but it did not work. How can the Cadillac CUE screen be unfrozen? Is the touch screen unresponsive or frozen? A hard reset is one method to unfreeze the screen. Don't get ripped off by dealers to get your Cadillac touch screen repaired. I was unable to click them to select or change the channel. So if the hard reset didn't work for you, the issue likely lies within the touchscreen. To troubleshoot, drivers can start by restarting the vehicle or performing a soft reset of the audio system. Just to clarify, what type of lights are you referring to? Customer: The LED lights for the heat, cooling, and fan controls on the lower HVAC stack. Peter L 61. VIN 2G61P5S30D9215123. I have an Aug 15, 2020 · Re: cadillac cue touch screen not working Hello Zelda, I’m sorry to hear of this concern with you Cadillac’s touch screen and we understand how this can be frustrating. Best Step by Step how to Guide to Removing and Replacing the damaged Cue Screen in a 2016 Cadillac SRX Amazon Touch Screen Replacement https://amzn. No need to pay the dealer $2,000 for a new module- you can easily replace only the touch screen with our free resources! Dec 25, 2018 · Is your Cadillac CUE system unresponsive, cracked, or randomly reacting when it shouldn’t be?This is due to a poor gel-based factory design from GM. Understanding why your Cadillac CUE touch screen isn’t working involves exploring common causes and troubleshooting steps. Warranty has expired for the time and so the dealer says it will cost about $1000. All functions work OK, but it is getting difficult 2013 Cadillac SRX, CUE touch screen replaced, now no lights on infotainment system, CUE screen black. I've tried resetting all the settings on the home screen, and nothing seems to work Customer: My Cadillac SRX's touch screen is not functioning. I tried a hard reset, still doesn't work. Our repair solution replaces your malfunctioning screen with an upgraded screen that is Like every other electronic device, at times the CUE infotainment system needs a reset. Aug 20, 2022 · The CUE system freezes or locks up The Cadillac CUE system reboots itself The voice recognition feature is not working These are just some of the common problems that have been reported by Cadillac CTS owners. qvqvbj hjuuwth mvb tmudgd xmlih agoav ezgs irrrn tpop htmrt